One of my first my managers, while I was an associate at Little Professor Book store, told me whenever someone came in and asked for a book, I should take them to the shelf, find the book and put it in his/her hand. This instruction made a serious impression on me. Since then, I realized the difference between “good customer service” and “excellent customer service.”
In a world of “user-generated” content, customer service is even more impactful than it was back then. A solid website will answer every question and lead a visitors to convert…happily.
My passion for excellent customer service has lead me to a career in online marketing with a focus on Search Engine Optimization. My goal is always to put the product in the customer’s hands.